FAQ

Your chosen charity will receive £200 for every tonne of clothes collected!

Yes, we do. If you are planning or already booked a clothing donation collection via iCollectClothes, you are welcome to donate soft and plastic toys to the charity of your choice, but if you are still unsure or have any other questions about your collection, please give us a call on 0344 879 4417 or send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.

If you are planning or have already booked a clothing donation collection via iCollectClothes, Labelling the charity clothing bags is appreciated, but not necessary. iCollectClothes is welcoming all your kind donations whether they are labeled or not, in any kind of bags, boxes, or other containers such as pillowcases. Please remember that if it is raining the bags should be either waterproof or kept in a dry place in order to not get your pre-loved clothes wet or dirty.

If you are planning to donate or have already booked a used clothes donation via iCollectClothes, remember, that some clothes, such as dirty or torn fabrics, cannot be donated. If the clothes cannot be given to charity due to their condition, the best and the most sustainable way is to up-cycle - turn your clothes into something different, for example, cut or tear your old clothes up and make them into rags for cleaning, use textiles for pillow stuffing.