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Information about us

Mind The Groove LTD is a private company limited registered in England under company number 07835140. Our main trading address is Unit 3 Capstan Centre, Tilbury, Essex, United Kingdom, RM18 7HH.

Contact us

To contact us, please write to us at the above address, email: This email address is being protected from spambots. You need JavaScript enabled to view it., Telephone: 0344 879 4417.

We will never sell your data and we promise to keep your details safe and secure. Mind The Groove LTD is committed to protecting and respecting your privacy. If you have any queries about this policy or how we use your personal information, please contact us by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By contacting Mind The Groove LTD, you are accepting and consenting to the practices described in this policy.

Your Privacy

Mind The Groove LTD is committed to protecting your privacy when you use our services. The Privacy Notice below explains how we use information about you and how we protect your privacy.

Information we collect

We collect information about you in the following ways:

  • Information you give us. We obtain personal information from you when you use our website or helpline, send or receive an email, call us, ask a question, or otherwise provide us with personal information. We’ll ask for personal information for online booking purposes, like your name, email address, telephone number, and contact preferences.

  • Information from known third parties. We may also receive information about you from our partner charities: HEART UK, Colostomy UK, Remus Horse Sanctuary, TROOP AID, my AFK, LUOSKO German Shepherd Dog Rescue who share our interests and may introduce you to us. This can include information such as your name, postal or email address, phone number.

  • Information from Social Media Websites. We may obtain information from you where we interact with you outside our website, for example, if you follow us or we follow you on social media, or if we connect with you via a third party.

Wherever possible we use aggregated or anonymous information which does not identify individuals by name.

How do we use this information

We use your personal information for a number of purposes including the following:

  • To provide you with the services or information you have requested;

  • To process online booking orders;

  • For internal management, such as record keeping of inquiries, feedback, or complaints;

  • To record website traffic;

  • To analyze and improve the online services we offer, to make them as user-friendly as possible.

Who may access your personal data

We want to be clear that we do not sell your personal data and do not share it with any third-party organizations. Your details will not be used for marketing or any other purposes. 

Children under 18s

If you are under 18, please ensure that you have consent from a parent or guardian before giving us your personal information. When we collect information about a child or young person aged under 18 we will make it very clear as to the reasons for collecting this information and how it will be used. We take particular care with such personal information relating to young people.

Inappropriate website content

If you post or send any content that we believe to be inappropriate, offensive or in breach of any laws, such as defamatory, abusive, or hateful content on our forums or social media pages, if necessary, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.


Mind The Groove LTD takes appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date, and kept only for so long as is necessary for the purposes for which it is used. You should be aware that the use of the Internet is not secure 100 percent and although we will do our best to protect your personal data, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. Each customer acknowledges and agrees that transmitting their personal information over the Internet is done at the customer‘s risk.
Once we have received your information, we will use strict procedures to try to prevent unauthorized access.

How long do we keep your information for

We keep your personal information only for as long as we need to use it for the purposes set out in this Policy.

We retain your personal information no longer than necessary. Where minimum retention periods are required, we will retain your information for the statutory 1 month period.

Personal information that we no longer need is securely disposed of and/or anonymized so you can no longer be identified from it. Some personal information may be retained by us in archives for statistical research purposes although we will do this in a manner that complies with applicable data protection law.

We continually review what personal information and records that we hold, and delete what is no longer required.

Your Rights

Under the Data Protection Act 1998, you have a right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. You also have the right to request us to erase your personal information, request us to restrict our processing of your personal information or object to our processing of your personal information.

Should you wish to exercise these rights we require you to prove your identity with two pieces of approved identification. Please address requests to the Data Protection Officer, Mind The Groove LTD, Unit 3, Capstan Centre, Thurrock Park Way, Tilbury, RM18 7HH and we will respond within one month of receipt of your written request and confirmed ID. Please provide as much information as possible about the nature of your contact with us to help us locate your records.

Where you have provided your consent for our use of your personal information, you always have a right to withdraw your consent at any time. 

The accuracy of your personal information is important to us. You can edit your personal information, including your address and contact details at any time. If you would like to update the details we hold about you, please contact our Customer Support Centre on 0344 879 4417 or write to Mind The Groove Ltd, Unit 3, Capstan Centre, Thurrock Park Way, Tilbury, RM18 7HH.

If you think we are in breach of our responsibilities to you, you have a right to complain to the Information Commissioner at

Cookies – What are they and how do we use them

The cookies that we use can be broken into several categories:

  • Cookies which are necessary to run the websites 

    Some of our site cookies are essential to run the websites and without the acceptance or use of these cookies the website or elements of the website will not work.
  • Cookies that are from trusted third parties

    We utilize the technology of third parties on a regular basis to ensure that we are using up-to-date systems which are managed by the best companies to provide us with the information that we need. This in turn means that there will be a number of third-party cookies from our trusted suppliers used on our websites. Each company is responsible for the cookies that they place onto your device and have separate policy documents to highlight their use. 

Our list of trusted third parties who may deploy a cookie to your device, with a link to their cookie details is below

What will happen if you disable some or all of the cookies 

If you opt to disable some or all cookies, we are unable to guarantee that our website will operate. 

How do I manage my cookie settings?

Internet browsers (such as but not limited to Internet Explorer, Google Chrome, Firefox, Opera or Safari) will allow some control over most cookies through their settings. You will need to refer to the operating manual or review the settings of your browser software to identify what cookies are on your device and how to remove them.

Find out more about cookies and how to manage them. Some third parties may allow you to manage their cookies independently. Please refer to the list of third-party providers above and confirm their respective policy pages for further information.  

Acceptance of cookie use

A user may refuse to accept cookies by activating the setting on their browser which prevents the setting of cookies. Users do not need to allow their browser to accept cookies in order to browse much of our site but if cookies are disabled then please note the ability to properly use our site may be affected.

By continuing to use our website you will have been deemed to have agreed to our use of cookies subject to any preferences you may have indicated to us or any overriding browser settings you may have. 

Changes to this policy

We reserve the right to make changes to this privacy policy without prior notice. We will only use information in accordance with the privacy policy under which the information was collected.

Compliments, complaints, or comments

If you are unhappy with our work or something that we have done or failed to do, we want to know about it. We also welcome your views on what we do well. Your comments enable us as an organization to learn and continuously improve our services.


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